iCL Defect Tracking
always informed, fully documented, flexibly expandable
Do you record defects and want to
iCL, our intelligent software solution, supports you in all of this. Use it on your PC, smartphone or tablet. Online and offline, based on the latest technological standards.
Let's get started
The solution
With iCL Defect Tracking, you always have an overview of the current status of all recorded defects and their rectification. Different workflows are added to the iCL Portal individually and easily via Excel. You define which department is responsible for which work steps and which dependencies exist between these steps.
Easily add new workflows
Automatically generate reports
See the current rectification status at a glance
Customer feedback
Stefan Nakowitsch
Wiesinger
Katrin Karbon
Christopher Brem
ISS Österreich
Tour
Easy management
Workflows are easily managed and added via an Excel file.
Customised
Store your company-specific workflows for rectifying defects.
Define dependencies and responsibilities
You decide which department is responsible for which work step and which previous step it depends on.
Always ready to use
Whether on a smartphone, tablet or laptop – our application runs on all device types and common operating systems.
Fully documented
Log defects with photos, descriptions, their location on floor plans and GPS coordinates.
Stay flexible
You decide whether a defect is only recorded or also tracked further.
Works offline
Record and document defects on site, even without an internet connection.
Accept defects
In the back office, decide which of the defined workflows each defect should follow.
Add notes
Add comments and instructions for the rectification where required.
Detailed documentation
Document completed work steps with additional information such as notes, photos or links to documents.
Cross-departmental collaboration
Dependent work steps are only released once the required progress by other departments has been completed.
Current progress at a glance
See at any time which stage the recorded defects are at.
Increase customer satisfaction
Whether your customers have questions or you're holding annual reviews with your clients, the dashboard impresses with transparent, up-to-date information on rectification progress.
Flexibility
Would you like to add new inspection items, categories or further questions? Change the layout of your report? No problem. You can either make the changes yourself using iCL Designer, or our team can quickly make them for you.
Your benefits
Standardised, complete documentation
From recording a defect to its final rectification: with iCL, you document everything in one system.
Easy workflow management
Add new workflows to the system yourself by importing an Excel file.
Everything at a glance
The online dashboard lets you check the current status of all recorded defects at any time.
Competitive advantage
Transparent defect tracking strengthens your customers' trust and sets you apart from the competition.
Save yourself time-consuming phone calls and emails chasing the progress of defect rectification. Get started with iCL Defect Tracking today and stay on top of every defect.
